FAQS

Q: Can I change the height increase level on a particular style?

A: At the moment that is not possible, The height of a shoe has to blend with style's design. Making that particular style confortable.

Q: Will anyone know that I am wearing height increase shoes?

A: Our shoes are designed with the appearance to be just like any non-height increasing shoe, it only look slightly higher in the back.

Q: I’m looking for a pair of shoes for a wedding. Is there any shoes made specifically for tuxedos?

A: Yes, we have a few pair available to that would go well with a Tuxedo. You can visit our website or if you can give me your email address i will email you a link to the products, I can also text you the exact model number If you like so that you can find it easily.

Q: Can I put your insoles into “regular” shoes?

A: Our insoles are designed with the shoes.it would be better with a shoes with enough space inside otherwise it will not be confortable.

Q: If a shoe is out of stock, can I make a special order?

A: yes, but we need to talk to our factory's production team, then we can give you a certain reply.

Q: Can I cancel or change my order?

A: Yes, but Given the fast speed we process order you need to contact us via phone or chat immediately after your order placed.

 Q: About Color

 A: The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.The items colors depicted should only be used as an approximate guide.

 Q: About Smell

 A: The Shoes may have smell because of glue, shoe polish, and completely sealed during transportation. If that happens, Please put them in a place with good ventilation for several days.

Q: what kind of height? How to calculated the height?

 A: The current height of 8 species: increased 5cm, 5.5cm, 6cm, 6.5cm, 7cm, 7.5cm, 8cm, 8.5cm, 9cm, 10cm, 13cm. Height of the shoes is increased by adding high-level plus the height of the sum.

Q: How can I make sure I’m ordering the right size?

A: Since we’re an international company, our Shoes may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
Be sure to check out our measuring guide.

Q: Is the sizing different for your shoes?

A: All of our shoes are listed in US sizes. Most of the shoes are "true to size" meaning that you should order your normal shoe size. If a certain style fits otherwise (large or small), there will be indication in the description that we advise to order a larger or smaller size. For International Shoe size conversion please see the chart below for reference.

Q: Is it waterproof

 A: No these boots are not waterproof. Leather never is. 

Q: Should I buy my common shoe size or should I pick a smaller or larger size than usual??

 A: Socks matter a great deal. If you are more comfortable in thick or cushion sole socks, you might go 1/2 size larger.

 Q: How long does it take custom-made?

 A: In the case of complete materials, customized normal 7-15 days to the goods

Q: Left and right foot uneven shoes can be made it?

A: If your request is not particularly high, you can increase the height of one of the shoes to help you pull out, so the air will be relatively large, not comfortable to wear, we recommend you choose casual shoes, so heel is relatively soft, not easy to carve . If customized to be particularly accurate, for the time being can not serve you, this order shoes can not return.

Q: Is the sizing different for your shoes?

A: All of our shoes are listed in US sizes. Most of the shoes are "true to size" meaning that you should order your normal shoe size. If a certain style fits otherwise (large or small), there will be indication in the description that we advise to order a larger or smaller size. For International Shoe size conversion please see the chart below for reference.

 Q: Size is a bit large, Should I request for replacement?

 A: Shoes a little loose, in fact, it is our special design, in order to make your feet more comfortable and free. You must also feel the same, a little more comfortable to wear shoes.

Q: How to return the shoes back for exchange and refund?

 A: First of all,please supply your order number,then you will get the return address from our service team.After the shoes collected by forwarder,we need your tracking number until the shoes confirmed receive by us.After all these,we will return your refund accordingly.

Q: How many days delivery time?

 A: Normally,it 3-5 days, such as: United States, Canada, Singapore, etc.

Q: When will my order be shipped out?

A: We usually ship within the same business day . Orders placed during the weekend will be shipped the following business day.Our warehouse currently has over 50,000 pairs of shoes. If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. 

 Q: What method of shipping do you use?When will I receive my order?

A: We use DHL,generally,It usually takes 3-7 business days to deliver.

 Q: If a shoe is out of stock, can I make a special order?

A: yes, but we need to talk to our factory's production team, then we can give you a certain reply.

 Q: How to place an order online?

 A: First of all,you need to choose the size the and insole then add to cart,after that website will step to the payment page for double check your shopping quantity.Secondly,if you got our code or coupon just use the apply button,it will decuct the total amount automatically.Thirdly,fill all your billing address and select the payment method.Then press the button place order,it means order is successful placed online.

 Q: I didn't receive any order confirmation after placed order?

A: After your order is successful, we will automatically send you an order email. If you do not receive the email, please check your spam email. If you still can't find it, please contact us.

 Q: What are the reasons for the "declined payment"?

 A: The bank card has not been opened online online payment function;
     * The bank card has expired, void, report the loss;
     * Insufficient balance in bank card held;
     * Enter the bank card number or password does not match;
     * Enter the ID number does not match;
     * Banking system data transmission anomalies;
     * Network interruption.

Q: what conditions that I can not return?

 A: When it badly damaged that we can not sell it again.

Q: Do I have to pay  any import duties or customs taxes?

 A:Import duties can change according to each country’s customs regulations as well as shipping method, it is out of our control, and customer will be responsible for such fees. We will try our best to avoid customs taxes, and now most of countries are duty free. 

 

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