Returns Policy
CMR ® CHAMARIPA Return Policy
About Return Center Address
Customers must contact us for the correct return address before returning an item. Returned items without our return authorization will not be accepted.
REFUNDS, RETURNS, AND EXCHANGE POLICY(ready-to-wear collections)
We will exchange for another product or provide a refund if the product you choose does not fit,
do not like, or if you change your mind.
This is on the condition that you have not worn or damaged the original product supplied, and it can be resold by us.
The customer will pay the return shipping fee, but we will pay for postage and courier costs of the replacement on the first occasion.
We understand that it can be difficult to order the correct size the first time. If you change your mind or have ordered a size that doesn’t fit, this means that we will pay for postage of the replacement being sent out, but only on the first replacement due to a change of mind or ordering the wrong size.
For a second replacement due to a change of mind or the wrong size being ordered, we would need both the incoming and outgoing postage costs to be covered by you. We are happy to exchange for a change of mind, but limit our postage costs to the first replacement only.
Non-Returnable Items
We will not accept returns under the following conditions:
- Items outside the 90 days warranty time frame.
- Washed, worn, used, or misused items, which cannot be resold by us.
- ON-SALE Shoes under the following categories or with tag of: "Buy 1 get 1 free", "special offer" or "big deals".
- Bespoke orders under the category "BOUTIQUE ".
- MTO (made-to-order) shoes: refer to customized shoes made after ordered, no existing stock, or modify a customer’s special request like changing height, color, materials, logo, design, etc)
Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.
If the product is not faulty the customer can exchange it only once but not refund – if the size he has ordered does not fit. If not a faulty customer cannot return the product for no other reason than the wrong size and also can do so only once. After the customer has received an exchanged product in a different size he can no longer return it.
WRONG ITEMS OR FAULTY ITEMS
The shoes will be considered faulty if they are received damaged, or if a manufacturing fault occurs within 90 days of purchase. Shoes damaged as a result of wear and tear are not considered to be faulty.
The received product may differ slightly from the visualization of the product from the site. Slight differences like slight color variation are not considered a reason for the product to be considered faulty. Products are considered wrong if there is a significant variation in the type of the chosen shoe, heel, color, accessories, size, or other key features from the ordered shoe. In this case, the product can be considered faulty and can be replaced/repaired or refunded following the known procedure. Customers must very carefully describe the differences from the ordered product, and provide pictures or video to show the problem.
ORDER CANCELLATION
Chamaripa custom-made shoes only allow cancellation of an order within 24 hours, and before the order has been sent as a request for manufacturing in the factory. After this time span, Chamaripa can no longer cancel the order as its production has begun and costs incurred (fabrics, tailor time, etc.). If the customer insists on the cancellation of a custom order being manufacturing, we can refund only 50% of the order amount.
Customers may cancel any order for a non-personalized model (from the Ready-to-wear collections) at any time before shipment for no reason.