We only accept 90 days return when you receive the package. When you receive the package and found that the shoes have quality problem, please provide us the photos.
1.We do not accept worn shoes for returns.
2.Please try the shoes on carpeted surface.Once shoes are worn outdoor on concrete,bottom sole is scraped and is not returnable.
3.Clearance items (include special promotion styles) are not refunded.
4.Once an exchange is issued, refunds are no longer accepted.
5.Shoes should be returned in original condition without any creases on upper or marks on the outsoles or other scratches, along with shoe bags& box. The price of missing spares would be deducted from the refund.
6.To avoid a restocking fee, all packaging must be returned with the shoes.
7.The shoes under the category of "High-end Boutique shoes/ Luxury Collection ", "Buy 1 get 1 free" ,"sepcial offer" or "big deals" items and any customized shoes made according to your special request are not allowed to be returned for non-quality problem.
8. Customer should pay the return shipping fee if return is caused by customer reason (such as : size issue or do not like the shoes)